Terms of sale
Last updated: May 2025
These Terms of Sale govern all product quotations, orders, and transactions with DNOVA Industrial Equipment Co., Ltd. ("DNOVA", "we", "our", or "us").
By submitting a request for quotation (RFQ), accepting a proforma invoice, or placing an order, you ("Customer") agree to the following terms and conditions.
1. Product Information
All products sold by DNOVA are intended for industrial and commercial use only. Technical specifications, materials, and certifications are provided on request or in the relevant product datasheet.
We reserve the right to adjust specifications to improve performance, provided that functionality and compliance are not compromised.
2. Made-to-Order Policy
Most of our products are manufactured to order based on customer requirements. This includes but is not limited to:
- Selection of valve type, size, pressure class, material
- Custom labels, branding, actuator configuration
- Packaging or shipping instructions
As such, orders are non-cancellable and non-refundable once production has started, unless otherwise agreed in writing.
3. Quotations & Pricing
All price quotations are:
- Non-binding until formally confirmed with a Proforma Invoice;
- Valid for a period of 15 calendar days unless otherwise specified;
- Based on agreed Incoterms (usually FOB Shanghai or EXW).
Prices do not include customs duties, VAT, import taxes, or local clearance costs unless explicitly stated.
4. Minimum Order Quantity (MOQ)
We maintain a standard MOQ of 10 pieces per item, unless specified otherwise.
Smaller orders may be accepted with additional fees or surcharges.
5. Payment Terms
- Standard payment term is 100% T/T in advance, unless otherwise agreed.
- Orders are confirmed for production only after payment is received in full.
- Payment instructions are provided on the Proforma Invoice.
We accept bank transfer (USD), and may offer additional options (PayPal, LC) for select partners.
6. Production & Lead Time
Typical production lead time is 7–14 business days from payment confirmation.
Lead time may vary depending on order volume, product type, and current factory workload.
Delays caused by force majeure, transport providers, or port/customs congestion are beyond DNOVA's control.
7. Inspection & Quality Assurance
All products undergo visual and functional inspection prior to dispatch.
Certificates of conformity and test reports can be provided upon request.
For project-critical equipment, factory witness testing or third-party inspection can be arranged (additional cost may apply).
8. Shipping & Delivery
Goods are shipped under agreed Incoterms: FOB Shanghai, EXW, or CIF (on request).
The customer is responsible for:
- Import procedures and customs clearance in the destination country
- Applicable taxes and duties
- Insurance (unless CIF is used)
Once the goods leave our warehouse or port (depending on Incoterms), risk of damage or loss transfers to the customer.
9. Claims & Warranty
We offer a 12-month limited warranty from the date of shipment.
Warranty covers manufacturing defects under normal and intended use.
Claims must be submitted in writing with supporting documentation (photos, description) within 14 days of issue discovery.
Warranty does not cover:
- Damage due to improper installation, misuse, or modification
- Natural wear and tear
- Delays caused by external logistics partners
10. Jurisdiction
All contracts are governed by the laws of the People’s Republic of China.
Disputes shall be settled amicably where possible. If not resolved, they will be submitted to the Shanghai International Economic and Trade Arbitration Commission (SIETAC) under its arbitration rules.
11. Contact Information
DNOVA Industrial Equipment Co., Ltd.
Room 101, Building 5, Lane 228, Xinjian East Road,
Fengxian District, Shanghai, China
📧 sales@dnova.pro
📞 +86 13609097573